Why is there no update in my tracking link?

A tracking number can take up to 48 hours to show its first scan, and it's normal to see gaps between updates while a package is in transit or moving between carriers — especially on international routes.

If there's been no movement for an extended period (roughly 7+ business days), submit a request below with your order number and we'll look into it with the carrier.

Still need a hand? Submit a request and our support team will help you out — we typically reply within 24 hours.