Terms of Service

Last updated: April 2026

Welcome to osmo-official.com (the "Site"). These Terms of Service ("Terms") set forth the terms and conditions under which you may use the Site and purchase products from us. The Site is operated by Seth Global BV ("Osmo," "we," "us," or "our"), located at Korte Lijnbaanssteeg 1, Amsterdam, Netherlands.

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SITE. THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 16 OR IF YOU OPT OUT. PLEASE CAREFULLY REVIEW SECTION 16 FOR DETAILS REGARDING ARBITRATION (INCLUDING THE PROCEDURE TO OPT OUT OF ARBITRATION).

By accessing, browsing, or using this Site (including any sub-domains), or by placing an order through the Site, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site or purchase any products from us.

1. Website Use

When you use the Site, you represent and warrant that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. You may not use the Site for any illegal or unauthorized purpose, nor may you, in the use of the Site, violate any laws in your jurisdiction. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, use of the Site, or access to the Site without the express written permission of Osmo. You must not transmit any worms, viruses, or any code of a destructive nature.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.

2. Privacy & Security

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal data. We implement commercially reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

3. General Conditions & User Conduct

We reserve the right to refuse service to anyone for any reason at any time. You agree not to:

  • Use the Site in any way that violates any applicable federal, state, local, or international law or regulation
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site
  • Attempt to interfere with the proper functioning of the Site
  • Use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site
  • Use the Site to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
  • Impersonate or attempt to impersonate Osmo, an Osmo employee, another user, or any other person or entity

A breach or violation of any of the Terms may result in an immediate termination of your access to the Site and our services.

4. Products for Personal Use Only

Products available on the Site are intended for personal, non-commercial use only. You may not resell, distribute, or commercially exploit any products purchased from us without our prior written consent. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.

5. No Medical Advice & Information Accuracy

The information provided on this Site, including but not limited to product descriptions, blog posts, and any other content, is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or the use of any product.

We make every effort to display product information, colors, and images as accurately as possible. However, we do not guarantee that your computer monitor's display of any color will be accurate, and we cannot guarantee that the information on the Site is complete, reliable, current, or error-free.

6. Modifications to Website & Prices

We reserve the right at any time to modify or discontinue the Site (or any part or content thereof) without notice. Prices for our products are subject to change without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Site or any product.

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to the Site. It is your responsibility to check the Site periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

7. Payment

We accept various forms of payment including major credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and Apple Pay. By submitting your payment information, you authorize us to charge the applicable fees to your designated payment method. All prices are listed in US Dollars (USD) unless otherwise indicated.

You represent and warrant that (i) the payment information you supply to us is true, correct, and complete; (ii) you are duly authorized to use the payment method; (iii) charges incurred by you will be honored by your credit card company or financial institution; and (iv) you will pay charges incurred by you at the posted prices, including any applicable taxes.

8. Order Placement & Acceptance

Your placement of an order constitutes an offer to purchase the products. All orders are subject to acceptance by us. We may, in our sole discretion, refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud prevention systems.

If we cancel an order after your payment has been processed, we will issue a full refund to your original method of payment. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

9. Shipping

Please review our Shipping Policy for detailed information regarding shipping methods, estimated delivery times, and shipping costs. Shipping and delivery estimates are provided as guidelines only and are not guaranteed delivery dates.

Risk of loss and title for items purchased from the Site pass to you upon delivery of the items to the shipping carrier. We are not responsible for any delays caused by the shipping carrier or customs processing, or for any loss, theft, or damage that occurs during transit.

10. Delivery Confirmation

Delivery is confirmed when the shipping carrier marks the package as delivered to the address provided by you at checkout. We are not responsible for packages delivered to the wrong address if you provided an incorrect shipping address. If a package is marked as delivered but you have not received it, please contact the shipping carrier directly, and then reach out to us at support@osmo-official.com for further assistance. We reserve the right to require a police report for any claims of non-delivery.

11. Return Window

We offer a 90-day money-back guarantee. You may request a return within 90 days from the date you received your product. To be eligible for a return, the item must be in its original packaging and in a condition suitable for return. After 90 days from delivery, we unfortunately cannot offer you a refund or exchange.

To initiate a return, please contact our customer service team at support@osmo-official.com. You will be provided with return instructions and, if applicable, a return shipping label.

12. Standard Returns & Refunds Policy

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a reasonable timeframe (typically 5–10 business days depending on your financial institution).

Please note the following:

  • Shipping costs are non-refundable.
  • If you received free shipping on your original order, the actual cost of shipping may be deducted from your refund.
  • Items that are damaged through misuse, abuse, or normal wear and tear are not eligible for return.
  • We reserve the right to refuse returns that do not meet our return policy requirements.

For full details, please review our Returns & Refunds Policy.

13. Social Media

Osmo may maintain a presence on various social media platforms. Any content, opinions, or views posted or shared by users on our social media pages do not necessarily reflect the opinions or views of Osmo. We are not responsible for any content posted by users on our social media pages. We reserve the right to remove any content from our social media pages at our sole discretion.

By interacting with our social media accounts, you agree to the terms and conditions and privacy policies of the respective social media platforms.

14. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SITE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

We do not guarantee, represent, or warrant that your use of the Site will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Site will be accurate or reliable. You agree that from time to time we may remove the Site for indefinite periods of time or cancel the Site at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Site is at your sole risk. In no case shall Osmo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Site or any products procured using the Site, or for any other claim related in any way to your use of the Site or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Site or any content posted, transmitted, or otherwise made available via the Site, even if advised of their possibility.

15. Disclaimer of Liabilities

YOU AGREE THAT IN NO EVENT SHALL OSMO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE;
  • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE;
  • ANY CONTENT OBTAINED FROM THE SITE; OR
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF OSMO EXCEED THE GREATER OF FIVE HUNDRED U.S. DOLLARS ($500.00) OR THE AMOUNT YOU PAID OSMO, IF ANY, IN THE PAST SIX MONTHS FOR THE PRODUCTS GIVING RISE TO THE CLAIM. THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT OSMO HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

16. Dispute Resolution by Mandatory Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

(a) Applicability of Arbitration Agreement

You and Osmo agree that any dispute, claim, or controversy arising out of or relating in any way to the Site, these Terms, or your purchase or use of any product sold through the Site (collectively, "Disputes") will be resolved exclusively through final and binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify; and (2) either party may seek equitable relief in court for infringement or other misuse of intellectual property rights.

(b) Arbitration Rules and Forum

The arbitration will be administered by the International Centre for Dispute Resolution ("ICDR"), a division of the American Arbitration Association ("AAA"), under the Consumer Arbitration Rules then in effect (the "ICDR Rules"). The ICDR Rules are available at www.icdr.org or by calling 1-800-778-7879. A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute describing the nature and basis of the claim or dispute and the requested relief. If the dispute is not resolved within 30 days after the Notice is received, either party may begin an arbitration proceeding.

(c) Authority of Arbitrator

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement including, but not limited to, any claim that all or any part of this arbitration agreement is void or voidable. The arbitrator shall also have exclusive authority to decide the arbitrability of any Dispute. The arbitration proceeding will be limited solely to the Dispute between you and Osmo.

(d) Arbitration Fees

If the value of the relief sought is $10,000 or less, Osmo will pay all arbitration fees, including filing, administration, and arbitrator fees. If the value of the relief sought exceeds $10,000, the payment of arbitration fees will be governed by the ICDR Rules. If arbitration fees are found to be excessive, Osmo will pay all arbitration fees in excess of the amount that would be due for filing a complaint in any federal court in the District of Wyoming.

(e) Location of Arbitration

If you are a resident of the United States, arbitration will take place at any reasonable location within the United States convenient for you. For residents outside the United States, arbitration shall be initiated in Cheyenne, Wyoming, and you and Osmo agree to submit to the personal jurisdiction of any federal or state court in Laramie County, Wyoming, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

(f) Waiver of Jury Trial

YOU AND OSMO HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Osmo are instead electing that all Disputes shall be resolved by arbitration. In arbitration, there is no judge or jury, and court review of an arbitration award is limited.

(g) Waiver of Class or Consolidated Actions

ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. NEITHER YOU NOR OSMO SHALL HAVE THE RIGHT TO HAVE A DISPUTE HEARD AS A CLASS ACTION, A CLASS ARBITRATION, OR A REPRESENTATIVE ACTION, AND THE ARBITRATOR SHALL HAVE NO AUTHORITY TO PROCEED WITH ARBITRATION ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provision set forth in this Section 16 shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate Disputes.

(h) Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

(i) 30-Day Right to Opt Out

You have the right to opt out of this arbitration agreement by sending written notice of your decision to opt out to: support@osmo-official.com, within 30 days after first becoming subject to this arbitration agreement. Your notice must include your name, address, and a clear statement that you want to opt out of this arbitration agreement. If you opt out of this arbitration agreement, all other parts of these Terms will continue to apply to you. Opting out of this arbitration agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.

(j) Severability

If any part of this Section 16 is found to be illegal or unenforceable, the remainder will remain in effect (with an arbitration award issued before any court proceeding begins), except that if a finding of partial illegality or unenforceability would allow class or representative arbitration, this Section 16 will be unenforceable in its entirety.

(k) Governing Law for Arbitration

This Section 16 is governed by the Federal Arbitration Act. The substantive law of the State of Wyoming shall apply to all Disputes without regard to its conflicts of law provisions.

17. Indemnification

You agree to indemnify, defend, and hold harmless Osmo and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms, your use of the Site, your violation of any law or the rights of a third party, or any content you submit, post, or transmit through the Site.

18. Third-Party Websites & Links

The Site may contain links to third-party websites or services that are not owned or controlled by Osmo. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Osmo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

19. Testimonials, Reviews & Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments.

You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

20. Digital Millennium Copyright Act Notice; Intellectual Property Rights

(a) Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Osmo or its content suppliers and is protected by international copyright laws. The compilation of all content on the Site is the exclusive property of Osmo and is protected by international copyright laws.

(b) Trademarks

Osmo, the Osmo logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Osmo or its affiliates or licensors. You must not use such marks without the prior written permission of Osmo. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

(c) DMCA Notice

If you believe that any content on the Site infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our Copyright Agent with the following information in writing:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the Site;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

(d) DMCA Agent Contact

You may send your DMCA notice to:

Osmo / Seth Global BV
Attn: DMCA Agent
Korte Lijnbaanssteeg 1
Amsterdam, Netherlands
Email: support@osmo-official.com

21. Electronic Communications

When you visit the Site, send us emails, or place an order, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, by posting notices on the Site, or via text messages (if you opt in). You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

22. Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without our prior written consent, but may be assigned by Osmo without restriction and without notice to you. Any attempted assignment in violation of these Terms shall be null and void.

23. No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

24. Severability

If any provision of these Terms is held to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

25. Termination

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Site will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

26. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Site, constitute the entire agreement between you and Osmo concerning the Site and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Osmo with respect to the Site. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

27. Questions or Additional Information

If you have any questions about these Terms of Service, please contact us: