My product isn't working — what do I do?

Don't worry — we've got you covered. A few quick checks first:

• Make sure it's fully charged or that the power source and cables are connected properly.
• Try turning it off and on again, and check the quick-start guide for any reset steps.
• Confirm you're using it as described for your model.

If it still isn't working as expected, submit a request with your order number and a short description of the issue (a photo or short video really helps). Our support team will take care of it and make it right as quickly as possible.

Still need a hand? Submit a request and our support team will help you out — we typically reply within 24 hours.