What should I do if my tracking shows returned to sender?

Packages can be returned to sender for a few reasons — an incomplete address, an unsuccessful delivery attempt, or an uncollected customs parcel. If your tracking shows this, please submit a request below with your order number.

We'll confirm the address on file and arrange to reship your order or, if you prefer, process a refund once the package is back with us.

Still need a hand? Submit a request and our support team will help you out — we typically reply within 24 hours.