What should I do if my order is stuck at customs?

It's normal for international parcels to pause at customs for inspection, sometimes for several days. Most clear on their own without any action needed.

If your tracking has shown no movement at customs for an extended period, submit a request below with your order and tracking numbers and we'll help follow up.

Still need a hand? Submit a request and our support team will help you out — we typically reply within 24 hours.