What should I do if my package appears lost?

If your tracking has stalled for an unusually long time or shows delivered but you haven't received it, we're here to help. First, check around your property and with neighbors, and confirm the delivery address on your order.

Then submit a request below with your order number and tracking number. We'll open an investigation with the carrier and arrange a reshipment or refund where appropriate.

Still need a hand? Submit a request and our support team will help you out — we typically reply within 24 hours.