Payment Policy

At Osmo, we offer a variety of secure payment options to make your shopping experience as smooth as possible. All transactions are processed through encrypted, PCI-compliant payment gateways.

Accepted Payment Methods

We accept the following payment methods on our Australian storefront:

• Credit & Debit Cards: Visa, Mastercard, American Express, and other major card networks
• PayPal: Pay securely with your PayPal account balance, linked bank account, or card
• Google Pay: Fast checkout using your saved Google Pay credentials
• Apple Pay: Available on compatible Apple devices for quick, secure payments

Payment Security

Your payment information is always protected. We use industry-standard security measures including:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• PCI Compliance: Our payment processing is PCI DSS compliant, meeting the highest security standards for handling card data.
• Tokenization: We never store your full credit card number on our servers. Payment details are tokenized and processed securely by our payment provider.
• Fraud Detection: We use automated fraud screening to protect both you and our business from unauthorized transactions.

Currency

All prices on our Australian storefront are listed in Australian Dollars (AUD). If you are paying with a card issued outside Australia, your bank may apply a currency conversion fee. Please check with your card issuer for details.

Billing

Your payment method is charged at the time your order is placed. The charge will appear on your statement as "Osmo" or "Seth Global BV." If your order contains multiple items, they will be charged as a single transaction.

Failed or Declined Payments

If your payment is declined, please try the following:

• Verify that your card details (number, expiry, CVV) are entered correctly
• Ensure your billing address matches the address on file with your bank
• Check that your card has sufficient funds or credit available
• Try a different payment method
• Contact your bank to ensure they are not blocking the transaction

If you continue to experience payment issues, contact us at support@osmo-official.com and we'll help you complete your purchase.

Refunds

Refunds are always issued to the original payment method used at checkout. For full details on our refund process and timeline, please review our Returns & Refunds Policy.

Contact Us

For payment-related questions, email us at support@osmo-official.com.