Warranty & Guarantee

Every Osmo product is backed by our commitment to quality. We stand behind what we sell and want you to shop with confidence.

90-Day Money-Back Guarantee

Not satisfied? Return any product within 90 days for a full refund.

What's Covered

Our 90-day guarantee covers:

  • Manufacturing defects: Any defect in materials or workmanship that affects the product's functionality
  • Dead on arrival (DOA): Products that do not function at all when first received
  • Missing parts or accessories: Any components listed in the product description that are missing from your order
  • Performance issues: Products that do not perform as described on the product page
  • Change of mind: If the product simply doesn't meet your expectations, you can return it within 90 days

What's Not Covered

The following are not covered by our guarantee:

  • Damage caused by misuse, abuse, or neglect
  • Damage caused by unauthorized modifications or repairs
  • Normal wear and tear from regular use
  • Damage caused by accidents, drops, or exposure to extreme conditions
  • Cosmetic damage that does not affect functionality (minor scratches, scuffs)
  • Products purchased from unauthorized resellers

How to Make a Claim

If you believe your product is covered under our guarantee, follow these steps:

  1. Contact us: Email support@osmo-official.com with the subject line "Warranty Claim" and include your order number.
  2. Describe the issue: Provide a clear description of the problem and attach photos or videos showing the defect or issue.
  3. Receive a resolution: Our team will review your claim within 1-2 business days and offer a replacement, refund, or repair solution.

Resolution Options

Depending on the nature of the issue, we may offer one of the following resolutions:

  • Full refund: A complete refund to your original payment method
  • Replacement: A new product shipped to you at no additional cost
  • Partial refund: A partial refund if the product is usable but has a minor issue

Proof of Purchase

To process a warranty claim, we will need your order number or the email address used at checkout. This helps us verify the purchase date and product details.

Contact Us

For warranty questions or to start a claim, email us at support@osmo-official.com. We're committed to making sure you're happy with your purchase.