Privacy Policy

Last updated: April 2026

This Privacy Policy describes how Osmo ("we", "us", or "our") collects, uses, and shares information when you visit or make a purchase from osmo-official.com (the "Site").

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages or products you view, the websites or search terms that referred you, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

When you make a purchase or attempt to make a purchase, we collect the following information (referred to as "Order Information"):

  • Name, billing address, and shipping address
  • Email address and phone number
  • Payment information (credit card number, expiry date, CVV — processed securely by our payment provider)
  • Order details including products purchased, quantities, and pricing

When you contact us through our support channels, we may collect your name, email, order number, and the content of your message.

How We Use Your Information

We use the Order Information we collect to:

  • Fulfill and manage orders placed through the Site (including processing payment, arranging shipping, and providing order confirmations and tracking)
  • Communicate with you about your order, account, or support requests
  • Screen orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services, where you have opted in

We use Device Information to help us screen for potential risk and fraud (particularly your IP address), and more generally to improve and optimize our Site by analyzing how customers browse and interact with it.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to collect Device Information. This includes:

  • Cookies: Small data files placed on your device. We use session cookies to operate our Site and preference cookies to remember your settings.
  • Log files: Track actions on the Site and collect data including IP address, browser type, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site, and to measure the effectiveness of our marketing campaigns.

We may use third-party services such as Google Analytics, Facebook Pixel, and Klaviyo to help us understand how visitors use our Site and to deliver targeted advertising.

Sharing Your Information

We share your Personal Information with third parties to help us use your information as described above. For example:

  • Payment processors to securely process your transactions
  • Shipping and fulfillment providers to deliver your orders
  • Analytics providers to understand and improve our Site performance
  • Marketing platforms to send communications you have opted into

We may also share your information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. All payment transactions are encrypted using SSL technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete it. Device Information is retained for analytics purposes and periodically purged.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate data
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications at any time

If you are an Australian resident, you have rights under the Australian Privacy Act 1988. Please contact us for more information.

Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date at the top of this page.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: